The best quote on change at CTW Asia-Pacific 2003 goes to AirAsia’s senior director operations quality assurance, Haridas Pillai, who said the following during a panel discussion:

“My boss (Tony Fernandes) is 39 years old. I am 57 years old. It’s changed me. After so long in the aviation business, you think you know it all. It has been a totally enriching experience at AirAsia. I was willing to change, learn and didn’t let age influence decisions for change.”